FAQ

Shipping

How long will it take for my order to be delivered?

How much is shipping?

Where do you ship?

How do I change my shipping address?

Who will deliver my shipment?

Can I track my shipment online?

Can you ship to PO boxes?

I have missed delivery of my shipment. What should I do?

Do you require a signature on delivery?

Do you do expedited orders?

Product Questions

What kind of fabrics do you use for your suits and shirts?

What is the difference between between your various collections - Essentials, Premium, and Executive?

How important is the fabric composition of a suit and are your Executive and Premium collections 'better' than your Essentials collection?

Do you offer Tuxedos?

For your suit jackets, do you use a full canvas, half canvas, or fully fused canvas?

Where are your garments manufactured?

Pricing

Are the prices in Canadian or US dollars?

Are there any taxes or customs duties that are payable?

Do you offer group discounts for Weddings?

Styling & Measurements

How do you take my measurements? And is it done online or in store?

I'm new to buying custom clothing. What should I know?

What is the difference between the various fit options?

Do I need to input my measurements every time I place an order?

I’m concerned that my measurements won’t be correct. Should I get measured at a professional tailor?

I'd like to see and feel a particular fabric in person before buying it.

Why should I buy custom?

Can I request special customization options other than what you have listed?

Do you need to have a photos of me in order to custom tailor suits or shirts for me?

Fit, Alterations & Returns

How does your Perfect Fit Guarantee work?

How can I be sure the garment will fit perfectly when delivered, without needing alterations?

What I ordered doesn’t seem to fit right, what should I do?

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