Shipping and Return policy
Shipping and Delivery
You can expect your suit(s) and/or shirt(s) to be delivered within 4-5 weeks to your doorstep. If you have ordered a only tie(s) and/or sample swatches, you can expect them to be delivered within 3-7. All shipments will be delivered by Canada Post in Canada, and USPS in the United States. If you are not home when Canada post attempts to deliver, the item will be available for you to pickup at a nearby post office.
Alterations, Returns and Re-makes
All of our garments are individually hand-crafted and based precisely on your measurements. We never make the same garment twice. If for any reason you feel your suit needs adjustments, feel free to contact our customer care team and we'll guide you through the process.
For alterations, we offer you a credit of up to $100 CAD per 2-piece suit, $135 per 3-piece suit, and $35 per shirt, vest, or pair of pants.1 If you need any alterations, you can then go to any local tailor nearby to get the garment altered. Please e-mail us the receipt and will will reimburse you accordingly for any costs to up to the credit limits as indicated above.
In the very unlikely event that the garment is deemed 'unalterable' we will remake it for you - free of charge.2 If you feel a remake is necessary on a garment, please contact our support team at firstname.lastname@example.org and do you best to describe the problem and feel free to include a photo if that helps.
Please note we do not accept returns if you decide you no longer want the garment(s). Fabrics are cut based on your measurements and your customization's so we can not resell the garment to someone else if a customer decides they no longer want the product.
1Any amount refunded to you shall not exceed the price paid for the garment(s), exclusive of any shipping charges and/or taxes.
2Any garment offered free of charge exclusive of any shipping charges and/or taxes, e.g. free shirt with the purchase of any suit, is not eligible for a free remake or alteration credit.